Cancun

Whale Shark Experience Lifetime Memory in Cancun (snack included)

Cancun, Mexico
Whale Shark Experience Lifetime Memories in Cancun lunch and water included

From $189.00

Select Date and Travelers

up to 24 hours before the experience starts (local time)

  • 7 hours
  • Pickup offered
  • Mobile ticket
  • Offered in: English

Overview

Between May and September, the world's largest fish, whale sharks, migrate through Yucatan waters, and can often be spotted off Cancun. Get the chance to swim with these plankton-loving gentle giants, if enough are found, on this magical tour. Your package includes snorkeling gear, water, soft drinks and a ceviche lunch on Isla Mujeres' North Beach (Playa Norte): port tax is at your own expense.
  • Look for whale sharks off the coast of Cancun in a group no larger than 10
  • Snorkeling gear is provided so you can make the most of any swimming
  • Certified guide ensures a safe experience—for you and for the animals
  • Unwind with a Mexican lunch on Isla Mujeres' beautiful North Beach

What's Included

  • Use of Snorkeling equipment
  • Lunch
  • Bottled water
  • Search of the Whale Shark (aprox 2 immersions per person)
  • Lifejacket
  • Federal Port Tax $20 USD per person
  • Snacks at check in: coffee, juice and bread (ONLY IN DELUXE OPTION)
  • Soda Drinks (ONLY IN DELUXE OPTION)
  • Additional Snorkel Experience at Isla Mujeres Reef (ONLY IN DELUXE OPTION)

Meeting and Pickup

You can head directly to the meeting point, or request pickup

Meeting point

  • Marina Hacienda del Mar
    Carretera, Carr. a Punta Sam Supermanzana 84, Puerto Juarez, 77500 Cancún, Q.R., Mexico

    CLASSIC OPTION: The season starts from Jun 2 to September 15, the departure is at Marina Hacienda Del Mar Punta Sam at 7:30 am. DELUXE OPTION: The season starts from Jun 2 to September 15, the departure is at Marina Punta Norte (Carretera Punta Sam Marina km 2 + 050) at 9:30 am.

Pickup points

Select a pickup point

End point

This activity ends back at the meeting point.

Pickup details

If your hotel is not listed please let us know in which hotel are you staying so a representative of our company can contact you to indicate the correct place and time of your pickup. We ask you to indicate the hotel where you are staying in the special requirements box and also with your email. This service has 2 schedules: Classic and Deluxe Option. The schedules vary according to the hotel, our representative will indicate the exact schedule via mail or via text message. For this tour, we do not have departures on the 30th of each month due to Whale Shark Conservation Day. It is important to mention that for TULUM option this service is only bookable for Monday and Saturdays. You will receive confirmation at the time of booking, unless you reserve 7 days or less before the trip. In that case you will receive confirmation within 48 hours, provided there is availability. To organize the tour, a minimum number of passengers is necessary. It is possible that the tour is canceled after confirmation if there is not a sufficient number of passengers. In the event that this happens, you will be offered the option to make the excursion on another date or you will be refunded the full amount. Please select round trip from Cancun if your hotel is in hotel zone of Cancun, Playa mujeres, downtown and Riviera Cancun. If you are in Puerto Morelos or Playa del Carmen select Playa del Carmen option. And if your hotel is between Xcaret and Super Aki Tulum please select roundtrip from Tulum.

What To Expect

Additional Info

  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 10 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Traveler Photos

Featured review
Raven_E
OMG amazing experience. Tour guide and boat captain were the best. Wish I brought a water camera so I could of taken photos. Cellphone only takes video underwater. Transportation was a little late for the morning pick up. But he was cool and got us to the marina and back safe. Life changing experience.

Reviews

4.0
17 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
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Reviews by Viator travelers.
Showing 1-10 of 17 reviews
Awesome adventure
David_P, Aug 2023
Captain and guide were great. You cannot appreciate the size and mass of a whale shark unless you are in the water with them, up close and personal. It was fricken awesome!
Response from Host, Aug 2023
Dear David! It´s amazing to know that you had the opportunitie of see the majestic whale shark and if you swam surely was an unique experience. We thank you for your preference and for sharing your opinion with us. Keep having a great vacation and best regards.
AMAZING!
Jennifer_K, Aug 2023
Awesome experience on 8/3/23. Saw lots of whale sharks and some mantarays too. 10/10 would recommend to anyone and definitely worth the money.
Response from Host, Aug 2023
Dear Jennifer! That sounds great, we're glad that you had an amazing moment with the whale shark experience. We're inviting you to know the rest of activities that we have. Keep having a good vacations and best regards.
We was just 3 minutes on...
Mirtha_M, Aug 2023
We was just 3 minutes on the whaleshark area. I don't recommend the excursion. The lunch was a snack of cevishe. Not sea food allergies available.
Response from Host, Aug 2023
Dear Mirtha! We are very sorry that your expectations were not fulfilled and we will ask about the 3 minutes in the whale shark zone. It is possible for this to occur only if the captain encountered less than 5 sharks and for that reason the time was short and you headed to Playa Norte for a swim. We remind you that this is an activity where your safety is the main thing, we invite you to know the other activities and enjoy your vacations in the Riviera Maya. Best regards.
Perfect but …
Martina_S, Jul 2023
The actual whale watching was incredible and truly a lifetime experience and the guides did a great job! But: The rough (all in all about 4 hour) boat ride was horrible and many people got sea sick. So, I would only recommend the trip to people with strong stomachs or recommend to take pills before the ride to prevent sea sickness. Also: The regulation to refrain from applying sun block to protect the whales makes absolut sense but please wear a UV Shirt to prevent sunburn.
Response from Host, Aug 2023
Dear Martina! We are glad that you saw this impressive giant of the sea, of course the experience is unique and it is a joy when you finally see it. We are sorry that you got seasick, precisely this can be a complication, but it was certainly a beautiful memory. We thank you for every detail in your comment and we hope you continue to have a great vacation. Best regards.
No bueno
Robert_A, Sep 2022
Didn’t pick up from hotel, didn’t bring us back to the hotel like what was paid for. The captain and boat crew were great. The others no pincha bueno
Response from Host, Sep 2022
Hello Robert, we are sorry that you have experienced that situation. We tried to contact you in order to receive the information about the hotel where you were staying, but we did not receive any response from you. We sent you the confirmation where we told you that you should go to the marina because we did not know where we should go for you, and again we did not receive any further information. Our transportation is scheduled a day before, for that reason we are unable to provide the service of transportation to return to your hotel. Thank you for your understanding, have a nice day.
Swimming with the whale Sharks was awesome.
Greg_S, Jul 2022
The boat crew and the actual swimming with the whale sharks was excellent. Definitely the highlight. The lunch and stopping at the beach consisted of anchoring the boat off the beach and eating on the boat itself. Not what was expected, certainly not for the price paid.
Response from Host, Jul 2022
Hi Greg, thank you for your review, The main attraction of this tour is the whale shark encounter, this is an aquatic tour experience, and we provide it with the services that we offer in our product. We will take your comments into consideration for the future, we hope you have an incredible adventure again in the Mexican Caribbean with us!
Value?
Bert_D, Jul 2022
Ceviche and crew was great. Seeing the whale sharks was amazing! But... only jumping in twice for short amount of time was not enough. We were lucky enough to be on a nice size boat.
Response from Host, Jul 2022
Hello Bert thank you for your comment. We are pleased to hear that you had a great adventure with us! The whale shark is an enormous fish that is able to swim about 3 miles per hour, our tour starts looking for them and then you jump into the water to admire the incredible animal, but their swimming speed makes it difficult for you to follow them., we are in their home and they are free to swim as much as they want and we only follow them for a little while to preserve their habitat. We hope to see you again in the Mexican Caribbean!
Worth the Price
Michael_G, Jul 2022
Crew was great, we got to swim with a whale shark for a few minutes. We were about 13 miles off the coast so most of the time was spent going to and from the site. Cerviche lunch was good too.
Response from Host, Jul 2022
Hello Michael! Thank you so much for spending the time to leave us a review! We are committed to show the wonders of our country and we are glad you had an marvelous tour with us. We hope you can join us for another one of our tours soon.
planned trip to cancun...
Jeremy_C, May 2022
planned trip to cancun just to swim with the whale sharks only to find out you canceled the trip the day before.
Response from Host, May 2022
Hello Jeremy, we are very sorry that you could not have the experience of swimming with sharks, unfortunately this activity depends a lot on nature and the shark sighting season, this varies every year for certain weeks or days, being wild animals and being in their habitat we can not have control over their visit, so it was not possible to make the tour on the date you had booked. We hope that next time you can live this magnificent experience. Thank you for your understanding, have a great day.
Life changing experience
Raven_E, Aug 2021
OMG amazing experience. Tour guide and boat captain were the best. Wish I brought a water camera so I could of taken photos. Cellphone only takes video underwater. Transportation was a little late for the morning pick up. But he was cool and got us to the marina and back safe. Life changing experience.
Response from Host, Aug 2021
Thank you so much for your comments, I am so happy your tour was what you expected, hoping to serve you very soon I really aprecciate yours comments with yours friends when they come to this Mayan Paradise. Best regards. Flor
Whale Shark snorkeling
Lora_C, Aug 2021
Great experience! Pick up/Drop off was prompt. The guides were professional and accommodating. Overall had a fun time. Would recommend to others and children over 5 that are strong swimmers.
Response from Host, Aug 2021
Thank you so much for sharing your comments hoping you had an amazing adventure with us .
Fantastic experience
Chris_H, Aug 2021
Fantastic experience. These whale sharks are huge and you get to swim really close to them. In case there is no pick up from your hotel, you can take a taxi from Downtown Cancun to Punta Sam for 100 Pesos. For Isla Mujeres: you don't get on the actual island, you'll be able to swim around the boat that anchors on a beach and you'll have your lunch on the boat. Overall fantastic experience.
Response from Host, Aug 2021
Thank you so much for yours comments and suggestions for other people, this amazing tour it´s unique and for seasons I am sure that you will keep it in your memory forever. Best regards.
Amazing! Do it!
Dee_M, Aug 2021
An amazing experience. It fully met our expectations and we had a lovely day out. It was also very nice to find that it was a simple straightforward trip with no up-selling. Be prepared for a rough ride though and definitely consider sea sick tablets in advance if you think you might need them.
Response from Host, Aug 2021
Thank you for taking the time to share your experience with us and help us improve our service. Kind regards. Flor
AWESOME
Candice_S, Jul 2021
AWESOME EXPERIENCE....!!!! We had perfect weather, mild ocean conditions. And we were blessed to have over 20 sharks But unfortunately officially you're not allowed to touch the sharks. But I would do it anyway since it's a once in a lifetime experience....!
Response from Host, Jan 2022
Hello! we appreciate your comments and preference. We are glad to hear that you enjoyed our Whale Shark experience and had an amazing day full of adventure and fun. We understand how exciting it is to be close to these beautiful animals and that is why we have to take care of them. We look forward to see you again!
Dope time
Tyler_M, Jul 2021
Tour was awesome. It was life changing seeing something that big right in front of you. Also the guides were very cool and cooked a delicious lunch
Response from Host, Jan 2022
Hello Tyler! We are commited to give you an exciting and extreme experience and we are glad to know you enjoyed it! We hope we can see you back soon!

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