We are sorry to hear that you had that experience with us.
Due to the holiday season it was difficult to get the tickets we are used to, however to make up for it we offered you all you wanted to drink and eat as well as a drink inside the Arena.
We follow an itinerary that we have to respect as its no a private tour, so we requested a start time.
We would have loved for you to arrive on time so we could have offered you, like everyone else, more mezcal, beer, drinks, tacos and be on time for the show, but we couldn't make the others wait any longer (you arrived more than half an hour late).
We still offered you everything and gave you the best service even though we delayed the group for you.
Our prices in addition to all that is included, is our service, to facilitate getting the tickets as well as the accompaniment all the time.
I repeat that we regret the bad experience but it is not fair to us a comment like the above for this tour that we do with love. Thank you for your feedback, it always makes us improve.