Good morning, Candice, my name is Anastasiya, I'm the director of City Art Tours Mexico. We have been in touch with you. I'm sincerely sorry that you had a negative experience with us and you feel that the tour was a waste of time. It was never our intention you felt like this, it was quite the opposite.
Your original reservation was made for this Saturday at 10:30 am, unfortunately as there were the peak dates of the season there were no tickets available for this time. We offered to adjust the reservation for Sunday 3 pm or change the reservation for Frida Kahlo Museum the same day at 4:30 or Sunday 4:30 pm with the partial refund. You kindly accepted the tour for Sunday 3 pm.
We adjusted the program of the tour for this time slot and made it private for you.
The tour included:
- an hour of the museum visit in Diego Rivera Studio: 45 min of the explication and 15 min of free time;
- the time to reach Frida Kahlo Museum - 30 min;
- 15 min extra in case of the traffic jam, sanitary stop etc;
- 60 min - 80 min of the explication inside of the Frida Kahlo Museum and 15 min for additional questions, souvenir purchases, photos
The tour started earlier at 2:53 pm, after a 40 min tour in Diego Rivera Studio, Neene offered a free time to take photos or answer the questions you might have, you asked to proceed directly to Frida Kahlo Museum. At 3:39 pm you left the Diego Rivera Studio. It took 15 min instead of 30 min to reach the Frida Kahlo Museum as at that time there was no traffic.
In the free time before the museum visit Neene offered a complimentary tour of Coyoacan to the places connected with Frida Kahlo or make a stop for a coffee. Unfortunately, you refused the offer and decided to leave the tour.
It's the first time when the waiting time between the museums was 50 min, I'm sincerely sorry about it. We do everything possible to provide the best experience to our guests, we prefer to come 15 min earlier due to the traffic situation in the city on Sunday than to lose the entrance tickets to Frida Kahlo Museum.
The free admission for Diego Rivera Studio on Sunday. The costs of the tour includes the guide service, the admission tickets to Frida Kahlo Museum and Diego Rivera Studio, the transportation between the museums. The entrance fee to Diego Rivera Studio is 40 MXP (it's around 2 USD) and it doesn't affect the cost of the tour. What matters is the tickets to Frida Kahlo Museum, they are expensive and have a higher price on Saturday and Sunday.
It's true that the majority of the museums and the historical sights in Mexico have free admission on Sunday, unfortunately Frida Kahlo Museum has a higher cost. In general in Mexico the tour companies don't reduce the cost of the tour because of the free admission on Sunday.
Once again, please, accept our apologies. I'm sincerely sorry that you didn't enjoy the tour and decided to skip the Frida Kahlo Museum. We honestly write and explain the museum visit rules and we hope for understanding when, like in this situation, you arrived earlier to the second museum.
Best regards,
Anastasiya