Mexico City

Top Mexico City landmarks

Incredible Tolantongo Caves from Cdmx

Mexico City, Mexico

From $118.00

Select Date and Travelers

up to 24 hours before the experience starts (local time)

12 hours
Mobile ticket
Offered in: English

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Overview

Explore the natural caves and hot springs of the Tolantongo Caves on this small-group tour from Mexico City. You'll have plenty of time at Tolantongo Cave Park to explore at your own pace, with the option of taking a zip-line tour or simply soaking in the warm mineral waters. The park also has numerous facilities such as showers, lockers and places to grab a bite to eat.

Go exploring with a local guide
All tickets are included
Travel in the comfort of an air-conditioned vehicle
Group sizes are limited to 15 participants to receive the personal attention of your guide

What's Included

Air-conditioned vehicle
All Fees and Taxes

Lunch

Meeting and Pickup

Meeting point

Fiesta Americana Reforma
Av. P.º de la Reforma 80, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, Mexico
IMPORTANT TO CONFIRM YOUR ATTENDANCE at least 24 hours in advance to confirm your attendance. Pick up at the meeting point at 6:40 am. Tolerance 10 minutes.

Start time

07:00 AM

End point

This activity ends back at the meeting point.

What To Expect

Grutas Tolantongo

5 hours • Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible
Infants must sit on laps

Infant seats available
Most travelers can participate
This tour/activity will have a maximum of 15 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.

Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Traveler Photos

Featured review

Senemeh_B

The tour was amazing. The hot springs were beautiful and worth the 4 hours drive. Our tour guides were amazing as well. They took time to explain the history of everything. They also ensured we enjoyed the experience, which we did

Reviews

4.0

140 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 140 reviews

Briliant and well worth the money.

Karen_W, Apr 2024

Howard and our driver were both really amazing. I went along as one person, but Howard always made sure I was having a great time, and he went aboce and beyond to make the whole group of people comfortable, and have what they wanted. The caves are amazing!!! This is probably a unique place where you cant ever epxerience this in any other part of the world. The hot waterfall, underground hot pools, the hot river and the pools in the park themselves were all really amazing. The views of the mountains and hidden ice-blue river and water was just breathtaking. There are a gret choice of lunches and breakfast stop was well worth the 179 pesos. Overall a quality tour. These guys work HARD, and on little sleep to run them day oafter day and are really committed to you having a good time.

I would not sign again for this trip.

Lorena_R, Mar 2024

The place is great, but Saturday was crowded, we couldn’t enjoy it as we would liked. It was a long trip, and made it tedious the traffic on our way back. Booking wasn’t as good as other trips with Viator. There are certain things that need clarification when booking. For instance, you can say something like, “ highly recommend to wear or bring water shoes” or knowing that I can include breakfast instead of lunch or both. I found it confusing

Get what you pay for

Samari_Q, Mar 2024

I booked this trip aware of some of the reviews. It was relatively cheaper than the other tours listed here and on Airbnb so I went through with it. So… the guide named Howard is mentioned a lot in the reviews. We did end up getting Howard and some of the things said about him we did experience. I made a good choice not buying the ticket with lunch because nothing was prepared for those who got the tickets. Howard gave a group of 5, 1,000 pesos towards the meal (equal to $12 p/p when the ticket is $20 p/p). I didn’t even pay $20 for a meal for 2 in person. The trip felt rushed and unorganized. He arrived late due to “transportation issues.” Stopped at some family restaurant for breakfast which was good, but took forever to prepare- we could’ve used the time towards free time we were never offered. Gave no time for pictures, said we can get pictures later (never did). Walked way too fast for me (I was carrying an infant). Didn’t allow any bags to be taken despite there being lockers because he wants us to be in and out. Gave bare minimum facts about the place. Didn’t allow us to go fully into one of the caves because of “there’s too many people & there’s seismic activity at any time.” Book this tour if you just want to be able to get there & that’s it. Bring: water shoes & phone case. Come in ur bathing suit to save time. Overall the place is beautiful and very memorable. My child & I enjoyed ourselves.

Spectacular and unforgettable

Juan_D, Feb 2024

We give the driver (Jimena) 5 stars. She drive to place very safe and courteous. We were laughing and talking. She was very punctual when she picked us up from our Hotel. She was professional on how she was our tour guide and driver. We would recommend her to any friends or family that would want to visit Mexico City. Tolongo was AMAZING!!!!!!!!!!!

Great experience.

PETER_P, Feb 2024

Great experience. We were three Canadian Travellers and booked a private tour. Juan was our driver. Was very long day travelling from Mexico City, but worth the time. Amazing countryside drive. The pools were great and the river was really cool, but the Gruta caves were absolutely amazing. Once in a lifetime experience. Super warm water. Amazing all the way around.

Amazing!

Elizabeth_G, Nov 2023

We had an incredible experience! Our tour guide Juan was amazing and went above and beyond to make our time memorable. We highly recommend this tour.

A must see while in Mexico City

Marissa_T, Nov 2023

Oh the views were great, the water had the perfect temperature and the caves were so amazing. I could have stayed there all day. And our tour guide was patient and considerate! The one thing I would suggest is for the tour company to get new vehicle or fix the shock absorber on those vans esp on that long journey to Tolantongo.

Absolutely do NOT BOOK THIS TOUR

zoe_r, Oct 2023

We did not make it to the destination. The tour guides driving was incredibly scary - he was speeding nearly the entire time, and at some times going 200kmph (124mph in a 2000s Nissan Sentra with what felt like bald tires and poor suspension). He seemed to struggle to stay awake, and he was constantly swerving the car. We almost ran off the road and into other cars constantly. When we spoke to the woman in the office, over the phone, we told her we wanted to return to CDMX but we did not want to say it was the driving that scared us - due to fear that he would become angry and drive worse and we were already very scared. He made several wrong turns, which added additional hours to the drive. We only made it about 1.5 hrs outside of CDMX (we had him drop us off in Pachuca as we could not stay in the car any longer). I am still not sure how we managed to only make it 2hrs away from CDMX, when we had been driving from 7:15am - about 11am. We should have been at Tolantongo by this time - which makes me think he was taking many wrong turns due to the speeding and looking very tired. We also did not spend much time in traffic, so this delay cannot be attributed to that. This was very scary and stressful, and we had to make the difficult decision to be dropped off in an unknown city without a way back to CDMX, as we were in fear of dying in this car. This entire situation was not okay or safe, and no one should ever have to go through this. This company should not be allowed to operate on Viator. Do not book this trip. Save yourself an entire day and your life and just book a rental car. This company and viator have also denied us a refund. This affected our entire trip. We had to find a taxi and pay $2000 peso to get back to CDMX from Pachuca. This wasted nearly an entire day, as we spent it driving. We had to rent a car and pay a deposit of $1300 USD and $200 for the rental car so we could drive ourselves the next day to Tolantongo. We did not budget to spend this additional time and money, as we had paid for this tour. Do not book this! The other reviews may seem fine but it was so far from okay I can hardly comprehend it still.

Response from Host, Oct 2023

Zoe, we are depply sorry about your experience with the tour. Fernando, your tour guide has more than 5 years working with us and never has happened something like this before. Unless I tried to help on your experience you never told me you needed help, when you were asked for a picture from fernando you and compagnions looked very happy. Anyway, you have received a refund from our side in order to solve your problem. Welcome back in Mexico anytime :)

Fernando should get a raise!

Taryn_W, Sep 2023

Totanlongo was incredible but what made it the most incredible experience was Fernando. Fernando picked us up at Fiesta Reforma and was just a perfect Angel. He drove us out of town and was always checking in with us. He knew the area and knew the best places to take us.

Perfect trip

Arash_G, Aug 2023

It was a perfect trip, outstading nature and a nice and helpfull tour guide, thank u. I enjoyed a lot and definitely come back again.

Love this tour!

Alma_L, Aug 2023

Very good views. The water is perfect and the guides were very kind and patient. I highly recommend this well worth the drive but staying for more than one day might give more time to enjoy.

Went on this tour with a...

Haley_T, Jul 2023

Went on this tour with a friend in early July & had a lovely time. Pickup was easy although we were expecting a van and ended up being in a sedan. Unexpected but ended up being very nice as our group was small and agile. If you have them, bring water shoes or any rubber, secure sandal (like tevas or chacos vibe). Also bring a waterproof phone bag if you have it. We stopped about halfway through the drive at a roadside shop and had option to buy it. Also stopped at an OXXO for option to buy breakfast. Once there, there’s places to change although we recommend wearing your swimsuit. We went through the tunnels/caves first then to the river. We broke for lunch around 1/1:30 and then did the shirt drive to the pools. Another place to change for the ride back then hit the road at 4ish. Also stopped halfway back for option to buy food/use bathroom. Got back at 8:30ish pm. Very enjoyable day & amazing place to explore! Other tips: bring snacks for car ride, toilet paper, sunscreen, TOWEL, water!

Book this trip if you want to have a great memorable day.

Nancy_W, May 2023

This incredible trip is full of fun, adventure and pure natural wonder. Everything about this trip was great. You will be amazed at the mountain views, the warm pools and springs, and the natural surroundings. Our guide; Fernando, was fantastic. He helped with every part of the trip. I highly recommend doing this excursion with this company. Muchas Gracias!

Overpriced, badly managed. Do not recommend.

Kersti_K, May 2023

SUMMARY: the whole trip was unorganised, the time management non existent and everyone was constantly confused. Long and expensive trip with very little time at the water. Do not recommend. HOWARD: Our tour guide HOWARD was terrible. He didn’t explain our plan and he did not speak enough English. He also did not give any information on the location etc that you would normally expect from a tour guide.There are numerous bad reviews on him, we don’t understand why he is still hired. BREKKIE: we were given food much later than promised and had to pay on spot. TOURIST TRAP: after eating we wasted time in a poor road side hut where we were coerced into buying water shoes (which you don’t really need). POOR TIME MANAGEMENT: The whole trip lasted for about 15 hours out of which we spent only 1 hour in the river and 1 hour in the pool! The rest of the time we were either driving on the bus or waiting on something for most of the day. Due to poor time management we got back to the city several hours later than planned. AMENITIES: the description promised showers, lockers and changing rooms. The shower was broken and run down and we weren’t given time to use it. The lockers did exist but Howard didn’t allow us to bring anything with us claiming that there is no lockers. There were no changing rooms - we were made to change clothes together in the bus. BADLY PLANNED: we were told to get in our swimwear and walk to the caves. We were not told that we will have to walk like that for around 20 min. to get to the cave. We weren’t able to cover up from the sun and from the road workers that were staring. That was completely unnecessary because other people were walking around the roads fully clothed. We weren’t allowed to take anything with us (no water, no sunscreen etc) because the guide told us that there aren’t any places to leave our items. That was untrue since there were actually lockers on the way. I got a sunburn from this because I couldn’t reapply sunscreen in time. CAVE: The cave was disappointing - it was tiny and fully packed with people. The description said that you are allowed to freely check the caves out - this is untrue. They make you stay close to your travel group which was obnoxious since our group had two couples and the rest were screaming teenagers. You not allowed to leave the cave and spend your time in the pool or in the river instead. FREE TIME: no free time was allowed until we insisted that the description says that we get free time. Complaining eventually gave us 1 hour in the river and 1 hour in the pool. The rest of the 15 hour day was spent driving and waiting around! LUNCH/ DINNER: we paid 25€ for dinner. When we got there, nothing was prepared and we had to ask about the food. Then Howard ‘suddenly’ remembered that he had some people that ordered food. Since nothing was ready, he gave approximately 15€ back to buy ourselves food. Total rip-off. BUS: Our bus took a weird detour back, going through small dark villages and side roads late at night. No explanation was given to us but the bus driver made comments to the tour guide (in Spanish) about ‘being safe once we get to the main road’. Additionally the bus broke on the way back and we had a maintenance stop which again was done without explanations.

Amazing

Yolande_W, Apr 2023

The Caves and the Thermal pools. Our young tour guide, Howard, was very professional. He understood what needed to be done and communicated clearly.

Breathtaking highlight of CDMX visit.

AnnaBelle_L, Apr 2023

If I could give this 10 stars I would! This was absolutely stunning! Def the highlight of my trip to Mexico City. Our guide Israel was amazing, and very accommodating!

Great way to end a trip!

Romel_G, Mar 2023

This was a great trip! We drove into the mountains and the drive provided a great sights of Mexico. The drive to the Caves was about 3 hours and we stop for breakfast. You will need swim shoes since there is stone at the bottom of the Caves. IF you want to avoid crowd, fo during the week. But the trip was worth it!

Bring cash

Joyce_L, Mar 2023

So fun! Bring cash for all food and to buy water shoes and a waterproof phone case! So worth the bus ride

The worst ever experience for any paid tour.

Sam_C, Mar 2023

No English guide as promised and paid for. No communication or impossible to reach anyone when needed. The only saving grace was the sympathetic driver Israel Flores who helped us with everything, he did his best, including using his cell phone to translate what he wants to tell us. When we asked the operator if we needed to bring towels he replied” bring whatever you need’ whereas we booked the tour expecting bottled water , towel , guide , to be provided Luckily we grabbed two towels from hotel. The worst experience is that you are left totally helpless as the operator did not answer phone call nor replied to WhatsApp messages( though he:/she read it) when we called tour coordinating center ( presumably a Philippine-based call center) they could only call the local tour operator , but they did not get any reply either. The driver sympathetically asked us not to wait for the ‘ fictitious ‘ Howard ( we were told we would be met by Howard on spot) but hurried to have a dip first before leaving at 4 pm Late afternoon at 3 the elusive operator WhatsApp us and asked if Howard appeared!!!! We were getting ready to leave!!! Without the Spanish driver Israel we would be totally lost ! This is absolutely the worst the most irresponsible tour operator we have ever encountered . I highly recommend anyone not to use this operator, and Viatir should delist this operator.

Really good experience

Charlie_L, Mar 2023

The guide Ellias was really good and nice. The excursions was amazing. It's definitely a thing to do. Thank you for it!

Response from Host, Apr 2023

Thanks for your comments, we are glad you had a good time time:))

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