Mexico City

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Private Arrival Transfer In Mexico City International Airport (MEX)

Mexico City, Mexico

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From $25.00

per group (up to 3)

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up to 24 hours before the experience starts (local time)

45 minutes
Pickup offered
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Overview

Guarantee that the trip between Benito Juarez International Airport (MEX) and your Mexico City accommodation is stress-free with a private transfer. With this 24-hour service, you won’t waste valuable vacation time waiting in a long taxi line or cramped in uncomfortable public transit. Instead, your chauffeur will meet you in the arrivals hall, then seamlessly transfer your party to your chosen vehicle.

Enjoy the exclusivity of a private transfer
Travel comfortably in an air-conditioned vehicle
Pay a single convenient fee per group
Choose a pickup time that suits your schedule

What's Included

Private transportation
Air-conditioned vehicle
All Fees and Taxes
60 minutes for airport pick up included

Additional waiting times

Meeting and Pickup

Pickup points

Select a pickup point

Start time

Confirm time with the local provider in advance of your experience.

Opening hours

Select your preferred transportation option to see hours.

View tour option

Drop-off point

Mexico City, CDMX, Mexico

Pickup details

* 48 hours prior to ride we provide the driver's contact information to our customers. * 24 hours before the ride we will send the specific meeting location to our customers. * Any changes or updates can be done at least 24 hours before the ride.

What To Expect

Additional Info

Confirmation will be received within 48 hours of booking, subject to availability
Not wheelchair accessible
Stroller accessible
Service animals allowed

Near public transportation
Most travelers can participate
This is a private tour/activity. Only your group will participate

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Featured review

Peter_S

The ride was on time and the driver was very friendly and helpful. There was no stress and it went perfect.

Reviews

3.5

56 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 56 reviews

Airport Pick Up

Kathleen_R, May 2024

Our plane was later than expected however the driver waited for us. He was pleasant and helpful and drove safely.

Not to be trusted

Madeleine_A, Apr 2024

My flight was delayed, but I sent you that information before take off in Frankfurt. I was first person out of the aircraft. Still I had to queue for almost 2h for immigration. Then I was told the time for my transfer has passed. I had to take a normal taxi and pay for that. Means I have paid twice for the same transfer since you couldn’t send me the one I paid for. Terrible service. Non existent service. Shame of you. Regards Madeleine

Response from Host, Apr 2024

Dear Guest, Thank you for reaching us and we are sorry to hear you have an uncomfortable experience. Should you need further assistance, please contact us by email qa@elifelimo.com and provide the relevant order information. Best Regards,

Very good service

Teresa_F, Apr 2024

Sergio was very attentive and provided good information about Mexico City.. He sent me a wzup message - as requested - to be in communication for pick up instructions. I am happy with the service and will recommend to family and friends visiting Mexico. Sergio good luck with your future plans.

Response from Host, Apr 2024

Dear Guest, Thank you so much for your valuable feedback. Customer experience is always our top priority and we are happy to maintain your satisfactory. Have a wonderful day.

Terrible company

Liutong_Y, Apr 2024

The driver didn’t pick me up. I waited and called 50mins and the driver didn’t answer. I ended Uber to hotel

Response from Host, Apr 2024

Not good

Jeannette_L, Mar 2024

Driver was very nice but we had to wait for him once we were outside. I booked a business SUV and another car picked us us… Will not book again.

Response from Host, Mar 2024

Disappointing service

David_N, Mar 2024

My flight arrived at midnight, and the baggage took a while to arrive on the belt. The driver messaged me that he would only wait an hour for me. I flew business class and was literally the first person off the plane. How can there be an hour waiting limit? It’s an international flight. Luggage and customs are things passengers can’t control. Thankfully I as able to find him before the 1 hour “limit”. But I had to go find him at a specific gate/door, which was extra frustrating as I’m not familiar with the airport and the Mexico City airport is massive.

Response from Host, Mar 2024

Dear Guest, Thank you for reaching us and we are sorry to hear you have an uncomfortable experience. Could you please kindly contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter. Best Regards,

Fantastic transportation

montymohanty, Mar 2024

Great driver, great service!! Picked up a group of eight with no issues. Picked up bags and transported us to our hotel in Polanco

Response from Host, Mar 2024

Dear Guest, We appreciate your feedback. Our team is thrilled to hear about your positive experience with our service. Thank you for choosing our service. Best Regards

In the picture there’s a...

Laura_P, Mar 2024

In the picture there’s a suv and the driver showed up in a very small car… the driver was very nice but was disappointed in being cramped in the small car

Response from Host, Mar 2024

Have lots of tips & easy to find.

Tiffany_V, Mar 2024

Was very helpful. Easy to meet up. Plan on sometimes waiting forever in the line for customs. He gave lots of advice on where to go.

Response from Host, Mar 2024

Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards

Poor, should have just taken a taxi

John_K, Feb 2024

Driver arrived late and took us to completely the wrong hotel. Didn’t seem to know where he was going

Response from Host, Feb 2024

Dear Guest, I'm sorry to hear about the issue you've raised. We need more information to understand what exactly happened. Could you please kindly contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter.

The ride was on time and...

Peter_S, Feb 2024

The ride was on time and the driver was very friendly and helpful. There was no stress and it went perfect.

Response from Host, Feb 2024

Dear Guest, We appreciate your feedback. Our team is thrilled to hear about your positive experience with our service. Thank you for choosing our service. Best Regards

No worries

OLGA_V, Feb 2024

Made pickup very easy. No worries for a solo female for my daughter. Made me worry free for her arrival.

Response from Host, Feb 2024

Dear Guest, Thank you for your wonderful feedback. We are happy that you have such happy experience and we hope can serve you soon in your next trip. Best Regards

Wonderful+++

Elizabeth_A, Feb 2024

Victor was in contact with me from the very beginning of my contacting Viator. It made me feel as my first solo female trip to a large Central American city. He gave me photos & license plate # & phone # for any delays. My plane got very delayed & he was great. Felt very safe with him after dark in the city at night alone. A+++

Response from Host, Feb 2024

Dear Guest, Thank you for your wonderful feedback. We are happy that you have such happy experience and we hope can serve you soon in your next trip. Best Regards

Very dissatisfied -- refund requested.

Eric_L, Jan 2024

We reserved and paid for a car to take us from Juarez Airport in Mexico City toi the place we are staying at. The driver never cotacted us to let us know exactly where we would be opicked up, and the service did not respond to my messages on the Viator chat. They never answered teir 800 number when I tried to call. No one ever picked us up and we had to take a taxi instead. I am entitled to a refund and would like someone to respond and tell me that it is being made.

Response from Host, Jan 2024

Dear guest, I'm sorry to hear about the issue you've raised. We need more information to understand what exactly happened. Could you please kindly contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter.

Take your chance

Tom_C, Dec 2023

Main reason I booked this transfer was driver will meet us at arrival hall to avoid chaos and language barrier to take a taxi. Driver texted me in Spanish telling me to meet him outside by the sidewalk. Good thing I have google translate in my phone to find out where to meet him outside and Mexico international airport is huge with lots of exit gates. Make my long story short the driver did not met us inside arrival hall and I think I will having a better experience by using Uber

Response from Host, Jan 2024

Ok as long as your exact arrival time doesn’t change.

Meghan_M, Dec 2023

It’s unlikely I’ll use this site for car service again. Because my arrival time was later than expected, my driver left. I had to beg my driver to come back using google translate since I didn’t speak the language. Not a good experience.

Response from Host, Jan 2024

Sucks to rent this service !! Don’t do it ! Warning you will be scammed too .

Melody, Dec 2023

Plane late arrival , customs long line baggage claim very slow . Driver says sorry hour only get one hour from landing to get your stuff and ride . Oh sorry times up ! You’ll will need to PAY again !! so literally extortion for me to pay twice for this ride . All because they didn’t allow me enough time to get through the deplaning customs , and baggage claim with their small window of time a

Response from Host, Jan 2024

Great ride

Christina_Y, Dec 2023

Our driver was amazing he was so nice and fit us all into his vehicle. He was very friendly and I was glad I booked it on Viator.

Response from Host, Jan 2024

Dear Guest, Thank you so much for your nice feedback on driver. We aim to provide perfect service to you and hope can serve you once more. Best Regards

Driver asked me to walk because of traffic

Mysee_C, Dec 2023

I arrived safely to my destination however, the service and experience was not the best. The driver was not at the airport when I arrived and was ready and they did not respond to my multiple calls and text message when I was asking for a meet up location. I eventually heard from the driver via Whatsapp. He told me he was running late. I waited an hour for him to arrive. En route to my hotel, the driver lost his patience. It was rush hour and we were stuck in traffic. He asked me to walk to my hotel. I could see from his GPS that it was a 20 minute walk. I did not feel safe walking with all my bags and luggage and refused to leave the car. After sitting in traffic for another 10 minutes, he asked me again if I would walk or consider taking the metro bus. I refused again and insisted that he try a different street to get me to my hotel. Eventually I did get to my hotel. About half a block away from my hotel he asked me to get out and walk because he did not want to deal with the traffic. This time I obliged because I could see the hotel was right in front of me. I am glad I reached my destination safely however I'd say the driver Jonathan was not very friendly or did not offer the best service to see his guest safely to the hotel. I think that if you are supposed to provide a service you should see it through. I still did tip him at the end because I appreciated that he listened to my request of taking a different route to get out of the traffic jam. He did not seem to know the city well which is why he got stuck in the alleyways.

Response from Host, Jan 2024

Dear guest, I'm sorry to hear about the issue you've raised. We need more information to understand what exactly happened. Could you please contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter.

Roberto was responsive and in communication.

James_B, Dec 2023

Baggage claim took forever. Roberto had to wait a long time. He was in continuous communication and very patient. Very friendly too

Response from Host, Dec 2023

Dear guest, thank you so much for your nice comment on our services. Have a lovely day.