Dear Customer,
Thank you for sharing your feedback with us regarding your recent tour experience. We sincerely apologize for the inconveniences and frustrations you encountered during the trip.
We understand how important it is to have clear meeting instructions, and we're sorry that this aspect of the tour fell short of your expectations. Your feedback will help us improve our communication to ensure a smoother start for future tours.
Regarding the timing issues and limited time at each stop, we truly regret that you were unable to fully immerse yourself in the towns' culture and enjoy the sights. Our intention is to provide a balanced experience, and we apologize for not meeting that goal on this occasion.
We're glad to hear that our guide was helpful and knowledgeable, but we understand the challenges she faced under these circumstances. We will work closely with our guides to ensure they are adequately supported in delivering the best possible experience to our guests.
Warm regards,
Incoming Office, Frigerio Viaggi