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911 Ground Zero Tour & Museum Preferred Access
Badge of ExcellenceNew York City, USA
- 4 hours
- Mobile ticket
- Offered in: English
Explore our promoted experiences
Overview
Explore the World Trade Center Complex and learn all about the tragic events of September 11, 2001 on this guided walking tour of Lower Manhattan. You’ll hear dramatic stories of survival and the heroism of first responders as you visit the site of Ground Zero. You’ll also learn about the renewal of the neighborhood while viewing sites such as the Oculus and the Winter Garden. End the tour with a self-guided visit to the 9/11 Memorial and Museum.
- Tour the World Trade Center Complex while learning about the events of 9/11
- Hear vivid accounts of survival, rescue, and heroism
- Large-format historic photos heighten the tour’s impact
- Save time and skip the line at the 9/11 Memorial and Museum
What's Included
- 9/11 Museum Enhanced Access
- All Fees and Taxes
- Narrated 2-Hour Walking Tour using large 11" x 17" photos to add richness to your experience.
- Gratuities are welcomed and appreciated.
Meeting and Pickup
Meeting point
- 20 Dey St, New York, NY 10007, USA
This tour meets at the World Trade Center Starbucks Café located on 20 Dey Street between Broadway and Church Street. Please arrive 15 minutes before your tour to check-in with your host at the Starbucks.
End point
- 180 Greenwich St, New York, NY 10006, USA
This tour ends inside the 9/11 Memorial.
What To Expect
Make your way to the meeting point close to the World Trade Center. Meet your guide and embark on a walking tour around Lower Manhattan.
As you walk to landmarks related to 9/11, learn the stories of some of the people who were there that day, including firefighters and office workers.
From an overlook at the World Trade Center Memorial Plaza, see the entire complex which includes One World Trade Center and the Reflecting Pools.
Visit the World Financial Center and the Winter Gardens, the reconstructed glass pavilion that was devastated during the attacks.
Pay your respects at the Eleven Tears Memorial, dedicated to the eleven American Express employees lost on that day, and conclude your walking tour at the World Trade Center complex, where your guide details its history.
Skip the line for the National September 11 Memorial & Museum and explore at your own pace.
As you walk to landmarks related to 9/11, learn the stories of some of the people who were there that day, including firefighters and office workers.
From an overlook at the World Trade Center Memorial Plaza, see the entire complex which includes One World Trade Center and the Reflecting Pools.
Visit the World Financial Center and the Winter Gardens, the reconstructed glass pavilion that was devastated during the attacks.
Pay your respects at the Eleven Tears Memorial, dedicated to the eleven American Express employees lost on that day, and conclude your walking tour at the World Trade Center complex, where your guide details its history.
Skip the line for the National September 11 Memorial & Museum and explore at your own pace.
The Oculus
5 minutes • Admission Ticket Free
World Trade Center
40 minutes • Admission Ticket Free
Brookfield Place
45 minutes • Admission Ticket Free
Winter Garden
15 minutes • Admission Ticket Free
World Trade Center
15 minutes • Admission Ticket Free
The National 9/11 Memorial & Museum
2 hours • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Surfaces are wheelchair accessible
- Most travelers can participate
- Well organized
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
Traveler Photos
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Reviews
5.0
349 reviews
Martha_H, Apr 2024
The outside memorial. Also the survivor tree. The pictures inside. Very well set up and easy to understand. Loved it.
Jacob_P, Apr 2024
The entire experience was amazing from start to finish. Perfect meeting location to start the tour. Our guide, Christopher made the experience very genuine and sincere. He provided many unexpected viewing locations that tremendously enhanced the overall experience. His knowledge of the events and the sequence made this experience very meaningful for us as first time visitors.
Andrew_B, Apr 2024
The walk around the grounds was very good and learning about what happened from the very knowledgable guide (Richard) was 1st class. There were some heart wrenching things in the museum to see and hear about.
Angela_S, Apr 2024
Informative detailed facts and the shadows on the building that mimicked the Twin Towers was spooky
Even though it was cold and windy we heard and saw a lot
Janice_F, Apr 2024
We arrived at Ground Zero early and we walked over to the meeting point where we were met by a street vender who asked if we were waiting for a tour he took us into Starbucks and introduced us to the professor. We were fortunate that we were the only ones that day taking the tour which made it more personal. The professor then took us to various points of relevance and with the use of large A3 photos taken during that time gave us a graphic in depth description that helped us to experience just what happened that day. The professor was very Knowledgeable and also added in personal information that helped us to understand the enormity of it all. We personally felt that so much was covered during the tour which gave us a real feel about this tragic event that just going to the museum itself wouldn't have meant as much. Can't thank Viator and the professor enough for this lifetime experience we would definitely recommend this tour to others wanting to learn about Ground Zero.
Christina_B, Apr 2024
A heartbreaking and amazing tour. There is so much to see and feel. Our tour guide Christopher provided an insightful and passionate tour. His first hand knowledge made the tour even more memorable, and we can’t thank him enough for the unforgettable experience.
Brian_B, Apr 2024
Christopher was an excellent guide. His knowledge and personal insight about the events on 9/11 were outstanding. I highly recommend Christopher and this tour. I can’t say enough good things about our experience.
Annette_M, Apr 2024
The stories and heartfelt message.
Actually living the experience as close as possible. Gave us all amazing insights.
Remembering that Freedom is not FREE!
Alma_G, Apr 2024
Video explanations in the museum were great. Be prepared to spend 3-4 hours reading and listening and bring tissues. Our tour guide for the outdoor explanation was amazing!
Karen_C, Mar 2024
I believe that the tour was so wonderful because of our guide. His name was Richard. He was knowledgeable, friendly, funny, and he had first-hand experience. The photos that he showed us, and the stories that he shared were so powerful. This was a family trip, and we had our grandchildren with us. For the adults, 911 is etched in our memory, forever. For our grandchildren it was history that we have shared with them.
...
From $79.95
up to 24 hours before the experience starts (local time)
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911 Ground Zero Tour & Museum Preferred Access
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Free Cancellation
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