Dear Catherine,
Thank you for sharing your feedback about your recent experience with our Versailles tour. We deeply regret the inconvenience you encountered due to the timing of the tour bus's arrival and the subsequent wait under the sun.
We would like to clarify the reasons behind the timing of our tours and entry tickets. In Paris, traffic congestion can often lead to delays, which is why we schedule our tours with a buffer to account for potential traffic-related issues. On the day of your visit, it seems that the traffic conditions worked in our favor, resulting in an earlier arrival than anticipated.
Regarding the entry time discrepancy, we understand how this could have caused frustration. It's important to note that during the summer period, entry to the palace is regulated by timed entry slots to manage the crowd flow efficiently. This means that even if the group arrives early, entry might not be permitted until the designated time.
Outside the summer months, when there's less demand, our clients can typically enter the palace immediately upon arrival. We apologize for any confusion caused and are actively working on better communicating these details to our guests to avoid misunderstandings.
We understand the importance of efficient entry and aim to make the experience as smooth as possible for our guests. We apologize for the inconvenience you faced due to the wait and want to assure you that we're working on ways to improve the overall experience.
Lastly, thank you for highlighting the advantage of booking with Magic Ways, especially during peak seasons. We strive to secure entry tickets to the castle, which can be in high demand, ensuring our clients have a chance to explore without concerns about availability.
Your feedback is invaluable to us, and we hope that despite this setback, you were able to enjoy the beauty and history of Versailles. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
Best regards,
The Magic Ways Team