Thank you for sharing your feedback with us. We genuinely appreciate your input, although we're sorry to hear about your less than satisfactory experience.
It's important to note that the tour you booked was clearly outlined as a full-day excursion, starting early in the morning and concluding in the evening. The itinerary, including the time taken for pick-up, travel to the destination, and the activities involved, was detailed in the tour description.
We understand that the duration of the day might have been longer than expected, but this is typical for a shared tour, where multiple pickups and drop-offs are necessary to accommodate all participants.
Regarding your comment about the boat staff, we take such feedback seriously and will address it with the relevant parties to ensure improvements are made where necessary.
It's also worth considering that the price you paid for the tour likely reflects the value offered, including boat rides, lunch, guided tours, and round-trip transportation. Comparable experiences in Europe might cost significantly more, such as a simple dinner at a local pizzeria.
While we regret that your experience did not meet your expectations, we would like to suggest that for future trips, you might consider investing in a private tour. This option typically offers more flexibility and personalized service, albeit at a higher cost.