Thanks for your feedback first of all. We are very surprised about your review. Carlos is indeed one of our best guides in the favela and has been doing this tour since 1997. Over 1000 tours he performed, his behavior has been always good/excellent, but this time, it seems like something went wrong and yes, it bothered you.
After reading your review couples of times, we also figured out that you were the one that went to a wrong meeting point and expected us to meet you whenever you wanted. Furthermore, you expectation was from a private tour not a group tour I believe. It is hard to understand why you did not get back to us primary before writing a review, which is your right but is very comfortable to sit behind a scream and write whatever you feel like. On the other hand, We did not hear from you at all but we understand that you wanted to write a review which makes you feel better. Although we kept in touch via WhatsApp. As for Carlos. We will talk to him to hear his version as it is a democratic way of pointing out things. Lastly, we just wanted to apologize for your bad experience and wish you a pleasant trip in Rio.
Have a good day
Favela Walking Tour.