Dear Mrs. Stugart,
The title of your review and your comments have the sole purpose of spreading lies in order to damage the reputation of our agency. You have made serious accusations that could have led to legal action by us, but we prefer to take the higher road and clarify your claims one by one.
In the group tours, we have different pickups throughout the city, which is normal considering it is a GROUP TOUR, shared with other clients. If this is not the tour for you, we suggest you purchase a PRIVATE TOUR next time.
You have mentioned that you were “robbed” in this tour, giving the impression that you were a victim of a serious act of violence in the city of Rio, which was not the case. You have purchased a tour that includes transportation (pickup and drop off on your hotel), bilingual tour guide, tickets to the Imperial Museum, tickets to the Bohemia Brewery, lunch and full city tour – services that were fully provided to you. Therefore, you were not robbed.
You have mentioned that you were “held captive”, claiming that you were again subject to a serious act of violence, due to the fact that you felt that you not able to leave the tour. We inform you that we did not force you to stay and, at any moment, you could have talked to our tour guide and he would have put you in a cab back to your hotel. You have made the decision of staying and you are accusing us of a serious crime.
Finally, you have mentioned that you were “poisoned”. Again, you are giving the impression that someone from our staff has purposely poisoned you in the tour. However, after paying close attention to your comments, you claim that our lunch was the reason for that. You show disdain for the lunch by mentioning that “only cost $4USD” – which is also a lie, as it costs about R$ 30 (around USD 7,5) which may not be a lot in your country, but for a country like Brazil with many social and economic issues, this is the standard price for a lunch in Petropolis and it is not a cheap one, as you wish to imply. We usually select local family restaurants and your disdain for their small business is simply appalling. Even though you claim to have an “iron stomach”, you were the only one that has alleged felt sick and blames it on the lunch. No other passenger has made that claim to us.
We take our name and reputation very seriously and we do not appreciate when someone uses this platform to make false accusations.
We take pride in the tours we offer and we have always shown honesty in our transactions.
We appreciate constructive criticism and we always take them seriously in order to improve our services. We suggest you take this into consideration next time you make a review.
We wish you well.
Best regards,
Rio Carioca Tour.