Dear Triegel,
We are very sorry to hear about the inconveniences you experienced during your Guanabara Bay Boat Tour excursion.
We understand how frustrating a sudden change in the departure time of the tour can be. Unfortunately, there appears to have been a mix-up in the communication of the new schedule, which I deeply regret. We apologize for any inconvenience this has caused and will take steps to improve our communication in the future to avoid similar misunderstandings.
Regarding the availability of food on board, it is important to us to provide a comfortable and satisfying experience for our customers. We regret that not enough food was offered on board to meet your need, and we will take your feedback into consideration to improve our services in this regard.
We greatly value our customers and always strive to provide seamless and memorable experiences. We appreciate your comments, as they help us identify areas of improvement and work on them to provide a higher quality of service.
We look forward to the opportunity to serve you again in the future and provide you with a more satisfying experience.
Best regards, Tangol Tours