Thank you for taking the time to share your recent experience with us.
We appreciate your feedback and would like to address your concerns.
We're delighted to hear that you enjoyed the drive to the countryside . However, we deeply regret the unexpected extra charge you encountered and the change in the itinerary.
Transparency is a core value for us, and we apologize for any inconvenience you experienced due to the undisclosed cash charge. We understand the importance of providing clear information upfront, and we will be reviewing our procedures to ensure that all costs are communicated transparently to our customers.
Regarding the itinerary change, we acknowledge your disappointment. While we strive to adhere to the planned itinerary, unforeseen circumstances or operational adjustments may sometimes necessitate changes. We're truly sorry for any inconvenience this may have caused.
In terms of your specific concern about the charge, please know that we have sent you an email outlining the tour's duration and any options to extend with additional costs.
Your feedback is invaluable to us, and we appreciate your patience and understanding. If you have any further questions or would like to discuss this matter further, please don't hesitate to reach out to us directly. We value your business and hope for the opportunity to serve you better in the future.
Thank you for choosing us for your tour, and we appreciate your honest feedback.
Best regards,
Elisa