Dear customer, we apologize for any inconvenience you experienced during your bike tour. Our bikes are equipped with both a handbrake and a pedal brake, were you not informed of the presence of this handbrake?
We strive to keep the bikes in great condition and check them regularly. However, sometimes a defect can be missed on busy days, if we are not notified. We are very sorry to hear that this was the case with your bike. If there are any issues with a bike, we recommend asking for a replacement.
We appreciate your compliments on the peaceful ride through Vondelpark. We will take your comments into consideration to ensure a better experience for all our customers.
Best regards,
Berit Soolsma
- Yellow Bike