Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach: Cancun Meeting Point: in front of the lobby at Oasis Smart in Tulum Avenue Playa Del Carmen: Cocobongo at Playa Del Carmen Guests who are in Playa del Carmen only apply at one time: 09:30 am Tulum: There is no pick up in any hotel or airbnb, if the Customer wants to get there by it's own please get in contact with us so we can provide assistance. Another option would be for the Customer to move to Playa Del Carmen at Cocobongo wich is the closest meeting point The pick up time is set acording to your location, the travelers that doesn't provide pick up location will need to get in contact with us as soon as posible, otherwise we will be not be able to provide the service
You can cancel up to 24 hours in advance of the experience for a full refund.
up to 24 hours before the experience starts (local time)