Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach: Cancun Meeting Point: Smart Cancún by Oasis over Tulum Avenue Playa Del Carmen: Coco Bongo Playa Del Carmen Tulum: There is no pick up in any hotel or airbnb, if the Customer wants to get there by it's own please get in contact with us so we can provide assistance. Another option would be for the Customer to move to Playa Del Carmen at Cocobongo wich is the closest meeting point The pick up time is set acording to your location and the availability of the tour, the travelers that doesn't provide pick up location will need to get in contact with us as soon as posible, otherwise we will be not be able to provide the service The 9:30 schedule pick ups start at 8:30 am, and the 12:00 pm pick ups starts at 11:00 Depending on the availability, the schedule can change, a customer care agent from us will get in touch to let the customer know about the situation. If the Customer is not able to take the change or schedules, it will be 100% refundable.
You can cancel up to 24 hours in advance of the experience for a full refund.
up to 24 hours before the experience starts (local time)