Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach: Cancun Meeting Point: in front of the lobby at Oasis Smart in Tulum Avenue Playa del Carmen: Coco Bongo Playa del Carmen or The Elements The pick up time is set acording to your location and the availability of the tour, the travelers that doesn't provide pick up location will need to get in contact with us as soon as posible, otherwise we will be not be able to provide the service The 9:30 schedule pick ups start at 8:30 am, and the 11:30 pm pick ups starts at 10:30 Depending on the availability, the schedule can change, a customer care agent from us will get in touch to let the customer know about the situation. If the Customer is not able to take the change or schedules, it will be 100% refundable.
You can cancel up to 24 hours in advance of the experience for a full refund.
up to 24 hours before the experience starts (local time)