Not seeing your hotel on our list? No worries! We'll arrange for you to meet us at a designated spot. Just let us know where you're staying, and one of our friendly representatives will reach out with all the details you need, including where to meet us and when. We offer two fantastic tour times to fit your schedule. Our morning tour kicks off with pickups in the Cancun and Playa del Carmen areas between 8:00 to 8:30 am, and in the Tulum area between 7:00 to 8:00 am, aiming to arrive at the park by 9:30 am. Prefer a bit more sleep? Our noon tour starts with pickups in Cancun and Playa del Carmen between 12:00 to 12:30 pm, and in Tulum between 11:00 am to 12:00 pm, getting us to the park by 1:30 pm. We tailor pickup times to your specific location, so our rep will get in touch to confirm your exact pickup time, either by email or text. For those staying in Tulum hotels or Airbnbs, we've set the Super Aki Tulum Supermarket downtown as your convenient meeting point. Remember to factor in a little travel time for your pickups and drop-offs. We're all about making your experience smooth and enjoyable, so sit back and look forward to an amazing adventure!

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
Travelers should have a moderate physical fitness level

Zip line are not recommended for people with heart conditions, fear of heights, claustrophobia or dizziness, as well as for anyone who has had a recent surgery.
For security measures, the use of cell phones is not allowed during the activities
The weight limit is 270 pounds for ziplines
We recommend you bring: clothes change, towel, closed shoes, swimsuit, sunscreen and biodegradable repellent
Small Groups Avoid Crowds
This tour/activity will have a maximum of 25 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.

Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

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Jovial Tour Guides make Cenotes Memorable

Deitrick_F, Apr 2024

Flash and Emilio are two of the most amazing tour guides. Their jovial demeanor makes for a welcoming environment even among a group of strangers. They encourage tourists to conquer their fears and enjoy the wonders of the beautiful Yucatán Peninsula cenotes. If I return to Cancún, I would certainly go on this tour again and ask for them both!

Cancun: Discover the Hidden Treasures: Exploring 3 Jungle Cenotes

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