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Roundtrip transfer Cancun Airport to Cancun (Hotel Zone & Center)

Cancun, Mexico

Round trip transfer in private car from to Cancun Airport Cancun Zona Hotelera

From $49.33

Price varies by group size

Select Date and Travelers

up to 24 hours before the experience starts (local time)

25 minutes
Pickup offered
Mobile ticket

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Overview

Skip the stress of long taxi lines and the inevitable delays of shared shuttles when you prebook this airport transfer by comfortable private car, direct to the Cancun Hotel Zone. Your driver will meet you on arrival and wait in your lobby ready for your departure, with an hour's free waiting time at the airport to ensure complete peace of mind.

Private round-trip airport transfer from Cancun airport to the hotel zone
Prebooking lets you fully relax at the start and end of your vacation
Comfortable sedan creates a more stylish impression than minivans
No hidden extras: includes all taxes, tips, tolls and fees

What's Included

Round-trip private transfer
Transport by private vehicle
Hotel pickup and drop-off
All taxes, fees and handling charges

Food and drinks

Meeting and Pickup

You can head directly to the meeting point, or request pickup

Meeting point

24WG+2G Parque Industrial Santa Anna
24WG+2G8 Parque Industrial Santa Anna, Q.R., Mexico
Follow the instructions according to your arrival terminal to find your driver: Terminal 1(Domestic Flights) A single exit.Terminal 2(Domestic Flights) WelcomeBar.Terminal 2 (International Flights) Grab and Go.Terminal 3 Margarita Ville.Terminal 4 WelcomeBar.

Pickup point

Cancún International Airport
Carr. a Aeropuerto Cancún, 77500 Cancún, Q.R., Mexico
Departure Point: For terminals 2 and 3 the driver / representative will be waiting for you at the exit of the arrival hall (Travel Agencies / Ground Transportation) with a sign with your name and / or EndlessTours. For terminal 4, exit on the left at the end of the arrivals hall (Travel Agencies / Ground Transportation) where the driver / representative will be waiting for you with a sign with your name and / or EndlessTours. Return point: Your driver will be waiting in the lobby. Please ensure that you are at your pick up point at least 10/15 minutes in advance.

Start time

Confirm time with the local provider in advance of your experience.

Opening hours

Select your preferred transportation option to see hours.

View tour option

End point

This activity ends back at the meeting point.

Pickup details

Departure Point: Please follow the instructions according to your arrival terminal: Terminal 1 (Domestic Flights) Unique Exit. Terminal 2 (Domestic Flights) Once you are in the departure hall, take the first exit on the right (transfers to hotels). Head to the front of the Welcome Bar which is located in the taxi and private cars area. Terminal 2 (International Flights), head to the front of the Grap and Go in the taxi and private cars area. Terminal 3 (International Flights), go to platform 26, located in front of MagaritaVille. Terminal 4 (Domestic and International Flights) Head to the exit, making sure to take the exit on the left (the one that says Hotel Shuttle). Then locate the "Anden C" in front of the Welcome Bar. The driver/representative will be waiting for you at the exit of the airport, outside the building with a sign with your name. Return Point: Your driver will be waiting in the hotel lobby. Please ensure that you are at your pick-up point at least 15 minutes in advance.

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable

Infant seats available
Most travelers can participate
Protocol for all services, driver and passenger´s liabilities. 1.Nebulization of vehicles with disinfectants. 2.Cleaning of seats, floors, internal and external handles, seat belts, backrests and armrests every time a service is terminated. 3.No handshakes will be given in the greeting or farewell. 4.Voucher information is being requested and verified digitally. 5.The customer is asked to board the vehicle using the mask. If passenger does not have one, the driver will provide one immediately.
This is a private tour/activity. Only your group will participate

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Traveler Photos

Featured review

Tama

Arrived on time to airport and hotel. Driver was very professional and helpful. Would recommend and use service again!

Reviews

3.5

34 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 34 reviews

You suck

Vincent_P, Dec 2023

Your driver never showed up after waiting over an hour. We Had to take a taxi to hotel and I’m not paying for this lack of service. I’ve already called didscover and they are investigating. You guys suck.

Response from Host, Dec 2023

We sincerely apologize for the unacceptable experience you had with our service. Your frustration is completely justified, and we deeply regret the inconvenience caused. We are investigating this issue urgently and will cooperate fully with any investigation. Please be assured that we take this matter seriously and will take corrective actions.

Really good driver

Elaine_B, Nov 2023

Nice driver only had to wait a few minutes at the airport. Only problem, cannot contact company regarding the return trip. I need someone to contact me to confirm pick up time, PLEASE!!!!

Response from Host, Nov 2023

Thank you for your positive feedback about our nice driver and minimal wait time. We apologize for any inconvenience regarding the return trip. Your concerns are important to us, and we would like to address them promptly. We appreciate your understanding and look forward to ensuring a smooth return journey for you.

Not business like

Alfred_M, Jun 2023

I was disappointed when the driver arrived with a van instead a car, on the your web site it shows a mice car for the private transportation, I am very disappointed Thank you, Alfred Mendoza

Response from Host, Jun 2023

Hello Alfred We are checking your case to understand what happen, we are sorry for your bad experience

Very poor experience. We were stranded at the airport.

Hardik_B, Oct 2022

The booking was done 3 months prior to the trip. And then reconfirmed via Viator messages 2 weeks prior to arrival. I was told everything was good until I arrived, we were told we were not on the list and would not be give a ride to our destination. I tried reaching out to the company multiple times and so did the operator in-charge of the scheduling. As you can see I have evidence of my attempts at calling the company along with the operators phone log's of trying to reach the company multiple times. No response was given and we checked the schedule and indeed our names were not on the list for pickup. We were stranded at the airport and ended up getting a taxi which cost us more then the roundtrip charge were initially payed to this company. Were want to get a refund for our taxi expenses as well which is $125 which we were forced to pay after we were stranded at the airport every after multiply confirmation attempts to make sure we would be given service. They only reached out to us AFTER we were compelled to get a taxi as we did not want to be stuck at the airport. This was the worst experience you can have for someone newly arriving to a new country for the first time. I would not recommend this company to my enemy let alone my friends.

Response from Host, Oct 2022

Hello Hardik We are very sorry for your bad experience with our services, indeed there was a failure in the provision of the service on the day of the transfer, however we managed the situation in real time and authorized the full refund corresponding to your transfers. We are working actively to offer the best service to our customers

Never found the pick up...

Al_L, Oct 2022

Never found the pick up guy had to grab a cab . How do I get a refund? Thank you very much. Al Lehnert

Response from Host, Oct 2022

Hello Al We are sorry for your bad Experience, you can contact the Viator team and make your refund request

Not what was pictured

Lisa_W, Sep 2022

First, both drivers were really nice, so hopefully you get one of them. But, if you think a nice sedan like the picture is coming to pick you up, that was not my experience. Although it was private, both were older vans that had broken seats and one did not have working seatbelts. In my opinion, the ad is misleading.

Response from Host, Sep 2022

Hello Lisa We are sorry for this, we are working in improve our service with our local supplier

Airport pick up and return.

Linda_K, Aug 2022

We were met and picked up promptly. Our return trip went smoothly and our pick up was on time for our return to the airport. Very professional drivers. The only thing I would have liked is a local contact number since this company is based in Columbia and not Mexico and our transportation was in Cancun.

Response from Host, Aug 2022

Hello Linda Thank you for your comment, We are very happy that you enjoyed our service!!

I paid for a private CAR...

She_T, May 2022

I paid for a private CAR round trip service. I got picked up in a car but the return trip to the airport I was picked up in a van not good at all

Response from Host, Jul 2022

hello We are very sorry for your bad experience, we hope to have the opportunity to serve you at another time and improve your opinion of us

Easy pickup to our hotel!...

LindaF, May 2022

Easy pickup to our hotel! We were met easily and a short 5 minute wait til the driver came to bring us to the Riu-pleasant ride

Response from Host, Jul 2022

Hello Linda Thank you for your comment, We are very happy that you enjoyed our service!!

On Time / Very fast...

Alex_J, May 2022

On Time / Very fast delivery / Process / service / Thank you very much see you in 6 days for Return travel

Response from Host, Jun 2022

Dear Alex, Thank you for your comments, we are happy to help.

Very Pretty Scenic Ride!

Krystal_H, Feb 2022

It was confusing considering it was my first time in Mexico. But I couldn’t find the people so I had to ask another person to take me to them. I requested a private car that was supposed to come with food and drinks but I got a private van with nothing. The driver was fine and the ride was very scenic and great.

Response from Host, May 2022

Cancun airport is quite busy so we are sorry about the difficulty in finding our representative. I think there was a confusion about the service booked as we dont offer any transportation including for food and/or drinks.

Perfecto

Yaneil_M, Oct 2021

Excellent going to the hotel and coming back to the airport both trips were fantastic Both drivers are fantastic and very respectful I had a lot of good information

Response from Host, May 2022

Dear, Thank you for your comments, our drivers are happy to help!

Dreadful organisation but good driver. Do not use!

rjapsimon, Oct 2021

The driver was very good when we finally met with him. The experience of getting to him at Cancun Airport was terrible. We were accosted by three people who claimed to be part of Viator but in reality they were all employed to sell you some crap you didn’t want or need- mainly tours and trips and alternative taxi options. Everyone we met at the airport was basically a con artist. Nobody had any identification as a member of Viator staff. Although we booked and pre-paid for a private taxi we were constantly told that we would have to share a van with other groups of people. I will cancel the return half of my trip and never use you again

Response from Host, May 2022

We are sorry about the situation at Cancun airport, as this is a busy airport, many tour and timeshare agencies try to get clients, unfourtunately it is something we have no control over. We are glad to know that the service received and your interaction with the driver was good.

Easy Ride

Vanessa_V, Sep 2021

Our round-trip with this company was fantastic. I received/sent communication with them about our pick up at the end of the trip and was able to change our pick up time well before we had to leave. My only recommendation would be to ignore all the sales reps in the Airport and go straight outside to pick up area and all the sales reps try to get you while your exiting the airport. The only Cons: They need to tell you to go outside, that your driver is not going to meet you inside at all and you have to look real close at the boards the host is holding to find your name. The Pros: The Host and Both drivers for the pick up and drop off where great!

Response from Host, Sep 2021

Dear, Thank you very much for your recommendations. We are happy to know that everything went well with your transfer.

I booked a luxury car...

MAURICE_P, Aug 2021

I booked a luxury car they arrived in a normal van after waiting 30 minutes for them to show up the driver was nice but the ride was terrible

Response from Host, Aug 2021

Dear, Possibly there was some confusion as we do not offer luxury vehicles, the service booked was a private transfer from/to airport. We're sorry for the inconvinience.

Excellent

Dinesh_P, Aug 2021

Nice person to give as ride to our resort It’s good experience to visit Cancun It’s good place to visit and viator is good service

Response from Host, Aug 2021

Dear, thank for your comments. :=)

Round trip doesn’t happen!

Michael_E, Jul 2021

The service was available at the airport on arrival. On day back to the airport driver shows up at 4:05 AM and was supposed to be there at 7:45 AM. He refused to come back so we had to pay an additional $30 to another company to get us to the airport. When you try to call Viator, they refer you to the Taxi driver. I believe this was intentional bc they wanted us to do a survey immediately after we were picked up at the airport and taken to the resort. Who would schedule a 4:05 AM pick up? Only gave 2 stars bc person who picked us up was so friendly and informative.

Response from Host, Jul 2021

Dear Michael, according the information of your booking, your flight departure was at 07:30 so we scheduled your pick up at 04:05, and we informed it to you 8 days ago. We didn´t receive any comment from you until some hours ago when there was no chance to find another driver to pick you up at 7:45. We are sorry we couldn´t do it, and for next time we suggest to be alert about information provided on the booking and by supplier, we don´t get anything from sending a driver if the passenger doesn´t use it, it is a lost for us as well. Best regards,

Horrible

Jerry_G, Jun 2021

No one was there to pick us up. We had to ride on a van to a separate location. We waited in total over 1 hour for a car that was tiny with type of luxury. The picture shows a Mercedes and they gave us a Ford. I highly recommend to use another company

Response from Host, Jun 2021

Dear, we are sorry for delay, at the time you arrived the airport was pretty crowded and we had to move you to a different location but pretty close, and according to our gps you moved from Airport 25 minutes after you got contact for the first time. The service was provided in a 2021 Ford and it is according the picture we present, you probably saw a different product or supplier, and you selected a regular sedan for your booking with a price according to it, not a luxury. Thank you for your comments.

Airport to hotel transportation

Michael_D, Jun 2021

Good clean vehicles , well informed driver. The greeter was courteous and knowledgeable.I would recommend this service.

Response from Host, Jun 2021

Dear, thanks for your comments. We are glad to offer a nice service, we hope to see you again.

Adrian was AMAZING!

Nella_C, Jun 2021

Adrian was amazing! Friendly CLEAN service! Felt very safe to pull up in a Suburban and not have to congregate with others in the times of Corona. In that short time with Adrian he told us all the places we should visit to get an authentic feel of Mexico! Top notch service will be booking again and asking for Adrian.

Response from Host, Jun 2021

Dear, thanks a lot for your nice comments. We are glad you had this great experience.