Cancun

Day Trip to Tulum, Coba and Cenote Maya

Cancun, Mexico
TULUM COBA AND CENOTE MAYA 3X1
Likely to Sell Out

From $69.00

Select Date and Travelers

up to 24 hours before the experience starts (local time)

  • 12 to 14 hours
  • Pickup offered
  • Mobile ticket
  • Offered in: English

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Overview

    What's Included

    • Lunch
    • Round transportation from your hotel or meeting point
    • Entrance to Tulum and Coba Ruins
    • Entrance to Cenote
    • Visit the fifth avenue of Playa del Carmen (only for hotels in Cancun and Puerto Morelos)
    • Life vest
    • Drinks (upgrade to deluxe option to include them)
    • Archaeological tax in Coba ($5 usd per person)
    • Archaeological tax in Tulum ($4 usd per person)

    Meeting and Pickup

    Pickup points

    Select a pickup point

    Start time

    07:00 AM

    Pickup details

    We offer pick up in Cancun, Playa de carmen an Tulum, after buying the tour a person from our company will send to you an email with the exact meeting point.

    What To Expect

    Tulum Beach

    1 hour 30 minutes • Admission Ticket Included

    Zona Arqueologica de Coba

    2 hours 30 minutes • Admission Ticket Included

    Cenote Kuxtal

    1 hour • Admission Ticket Included

    Quinta Avenida

    1 hour • Admission Ticket Free

    Additional Info

    • Confirmation will be received at time of booking
    • Not wheelchair accessible
    • Infants must sit on laps
    • Not recommended for travelers with back problems
    • Not recommended for pregnant travelers
    • No heart problems or other serious medical conditions
    • Most travelers can participate
    • This tour/activity will have a maximum of 15 travelers

    Cancellation Policy

    You can cancel up to 24 hours in advance of the experience for a full refund.

    • For a full refund, you must cancel at least 24 hours before the experience’s start time.
    • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
    • Any changes made less than 24 hours before the experience’s start time will not be accepted.
    • Cut-off times are based on the experience’s local time.
    • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
    • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

    Traveler Photos

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    Reviews

    3.5
    25 reviews
    Total review count and overall rating based on Viator and Tripadvisor reviews
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    Reviews by Viator travelers.
    Showing 1-7 of 25 reviews
    Total disappointment. A very rushed day trip.
    Bas_A, Jul 2023
    Terribly disappointed. Booked this day trip after reading about it through TripAdvisor. The contract said I would be picked up from my hotel. I was then instructed via email to wait at a pick up point 18mins away from my hotel. Still it was fine as I am fit and well enough to walk. We were also reminded to be punctual or would be considered 'No show'. I got to the pick up point 25 mins early. At 8.30am the pick up time, there was no one there, no representative. I had to make long distance calls to the office twice having to wait each time. The representative on the phone said the guide is on the way to pick me up, every time I phoned them. I was running up and down the street looking for the representative and asking for any information., in the hot humid weather all sweaty. They finally arrived 45mins late without apology nothing. I was then transported to another coach bus where we all had to wait and pick up more passengers. The tour didn't start until after 12pm. A few of the guests told me they were picked up at 7am and had been waiting since. The tour was very rushed perhaps to make up for the time. It ended around 7pm. We wasted half a day on the road. Also, the tour guides and coach driver were promoting/pushing their products like drinks and rides. They stopped being friendly and ignored me throughout when I refused their products.
    Response from Host, Oct 2023
    Dear traveler! Thank you for sharing your experience with us. We are known for providing quality service and our staff is fully trained to support you during your activities, always with respect and the best attention to you. We are sorry for the inconveniences caused, however the tour times are agreed to cover the sites to be visited as it is a shared activity and also the transfer distance to the sites takes time. We invite you to continue to know the Riviera Maya. Good day and best regards.
    Disappointed- poorly organized
    Prasanna_E, Mar 2023
    Worst experience. I paid for a English guide and I didn’t hear anything in English. I really wanted to learn about the Moyen culture but unfortunately could not. The tour was extremely disorganized and our guide ended up, leaving six people in Tulum. And we started at 7:30 AM and the pick up went on until 10:30 AM and we finally reach Tulum at 11:30 AM. After a couple of hours the guide managed to lose six people in our group in Tulum, and we left to Cobá. They were able to provide his lunch only at 5 PM when we were really tired overall extremely disorganized and anyone who doesn’t know Spanish is have no clue what’s going on was very disappointed.
    Response from Host, Jul 2023
    Dear Prasanna! We received your comments and we inform you that the only report we have is that you got lost, but you were immediately contacted to tell you where to go to rejoin the group. We would like to inform you that since this is a shared tour, it is conducted in English and Spanish, giving priority to the language you selected at the time of booking. However, if there are people in the group who speak different languages, the explanation will be in English and Spanish. We thank you for your time and trust, we are a company that works daily to offer you excellent service. We send you affectionate greetings and we hope you continue having a good day.
    Intersting sites, not a great tour...way too long. Don't book unless you want to spend at least 10 hours on a tour bus.
    Greg_B, Nov 2021
    We aren't fans of all day tours so we booked this tour because it was described as 6 hours long. However, we were told we'd be picked up at 8:40 am (which was really 9:00 am) and were then shuttled to a parking lot where we were told to stand in the sun until the charter bus came, which was another 15 minutes. Once on the tour bus (9:30 am) the guide spoke in spanish and english. His english wasn't great and at times he was difficult to understand. The sites of Tulum, Coba and the cenote were interesting. I'd recommend seeing them. The same tour guide is your tour guide at the sites. I wasn't all that impressed. I saw other guides there giving better tours with more information. When we were finally dropped off at a random part of Playa Del Carmen, it was 6:30 pm. The drive back from the sites was 2.5 hours long.
    Response from Host, Jan 2022
    Hello Greg. Thank you so much for contacting us and notifying us about this situation. Your comments help us to improve our services. In advance, we offer you our sincere apologies on behalf of our entire team. Thank you for reaching us and give us your feedback, have a nice day.
    Fantastic.....but
    Sandra_M, Sep 2021
    The tour was fantastic but BEWARE it was 15 HOURS! When I saw a day trip I thought that that was just what it was. I don't really call 15 hours a day trip! If I knew that I wouldn't have scheduled it because I was sick the rest of my trip because I overdid it on my first day.
    Response from Host, Oct 2021
    Hello Sandra thank you for choosing us for this tour, Thank you for your comment, this helps us to provide more specific information regarding the duration of the tour. We look forward to meeting you on your next vacation.
    Mayan Culture
    Matthew_J, Sep 2021
    A lot of fun! Great tour and self time mix of the ruins. Lunch was excellent! Come ready for the Center swim!
    Response from Host, Sep 2021
    Thank you for sharing your experiences and helping other visitors to know details that can only be experienced by being in the place. We will gladly do our best to continue offering unforgettable experiences.
    LA PEOR EXPERIENCIA DE MI VIDA
    Victoria_M, Nov 2021
    Antes de reservar la excursión contáctanos con viator para verificar que la duración fuera de 6 horas tal y como se indicaba, ya que no podíamos llegar tarde al hotel, tras confirmarnos que era de 6 horas y nos recogían a las 7 de la mañana decidimos contratarlo. Cuando nos recogen en el hotel, al subirnos al autobús escuchamos que la duración del tour es de 14 horas, en ese momento nos ponemos nerviosos y pedimos que a los “guias” por llamarlos de alguna manera, cabe destacar el señor Arturo debido a su falta de empatía, amabilidad, profesionalidad, indiferencia, chulería y poco respeto a los clientes, que nos ayudaran a buscar una solución para poder llegar al hotel a tiempo, la respuesta de los guías fue que la única opción que nos daban era dejarnos en mitad de la carretera para que nos buscáramos la vida para volver al hotel, le explicamos que estamos en un país que no conocíamos y que no teníamos línea telefónica, pero aún así nos reiteraban que no nos iban a ayudar, le pedimos que nos dejaran llamar a la agencia y se negaron rotundamente. Tras ver que no teníamos ninguna solución, decido activar mi teléfono ( llegándome 80 euros de factura por 10 minutos de conexión) y me pongo en contacto con viator. Tras exponerles el problema, me reconocen que efectivamente está mal y que el tour dura 14 horas, cuando le pido que por favor me envíen un taxi a tulum para llevarme a mi hotel me dicen que no y automáticamente se desconectan dejándonos desamparados. Tras todo lo expuesto, evidentemente no nos quedó más remedio que quedarnos en el tour ( obligados). Referente a la calidad del tour, LOS FREETOUR LE DAN MIL VUELTAS. Cuando estamos en el bus, se paran como en 20 sitios para recoger a personas, así que se pierde como 4 horas en recoger y dejar a gente. Cuando están todos en el bus en vez de explicarte la historia de Tulum y coba se ponen a vender una pulsera que te cobran 16 dólares para que puedas beber cerveza y te incluya bicis en coba. Cuando llegamos a Tulum, el “guía” nos dio una explicación de literalmente 3 minutos en la puerta de Tulum y nos dijo, venga os dejamos una hora para que lo veáis, hola? Yo he pagado un guía turístico, para enterarme de lo que había un tulum me tuve que pegar a otro tour. Una vez llegamos a coba, empezó a diluviar, le dijimos a Arturo que si podíamos esperar a que aflojara, y el con su chulería no dijo, hacer lo que os dé la gana. Cuando decidimos entrar, vamos a por los boletos de las bicis que hemos pagado previamente con la superpulsera de 16 dólares, con la sorpresa de que no había NINGÚN guía esperando y que no teníamos el boleto, es decir, pagamos bicis y entradas a coba y no pudimos entrar por la incompetencia de el tour. Cuando vamos a reclamar a Arturo, el nos contesta diciendo que no es su problema y que le da exactamente igual. Cabe añadir que, en Tulum el señor Arturo Iba con su paraguas para no pasar calor mientras todos nos deshidratábamos y en coba él iba con el paraguas para no mojarse mientras los demás nos empapábamos ( esto lo digo porque en otros tour y más baratos nos han dado paraguas a todos). Cuando llegamos al cenote, nos encontramos con el peor cenote que he visto en mi vida, y encima indican que la entrada al cenote está añadida, y nos encontramos que el cenote es GRATIS. Cuando llegamos a playa del Carmen, nos tuvimos que coger un taxi ya que íbamos a llegar al hotel a las 22 de la noche. Es decir, NO CONTRATAR ESTE TOUR, es un engaño y no explican nada.
    Response from Host, Jan 2022
    Buen día Victoria. Gracias por notificarnos acerca de esta situación. En nombre de todo el equipo le ofrecemos nuestras más sinceras disculpas. Con el objetivo de investigar que fue lo que ocurrió durante su tour y mejorar la calidad de nuestro servicio, le solicitamos por favor nos mande un correo electrónico a marketing@cobatulumexperience.com con la siguiente información: - Nombre completo - Numero de reservación - Fecha del tour - Numero de teléfono - Correo Electrónico - Breve explicación de la situación. Agradecemos que nos haya contactado y dado esta retroalimentación. Saludos.
    Autobús muy deficiente
    Amelia C, Aug 2019
    No se pusieron en contacto con nosotras, pese a que la hora que figuraba de recogida en el hotel eran las 7 a.m.; tras ponernos en contacto con ellos nosotras, la hora pasó a ser las 9:30 a.m. Esto supuso lo que queríamos evitar, que era el enorme calor de Tulúm a las 12:30 de la mañana. Las condiciones del microbus eran lamentables, los asientos traseros con poquísimo espacio, una suspensión del vehículo lamentable, y el aire acondicionado... en fin, era casi inexistente. Pasamos muchísimo calor. En cuanto al guía, la explicación en Tulúm, fue científicamente errónea... incluyendo algunas "gracias" machistas, muy poco graciosas. En Coba, no tuvimos ninguna explicación, cosa que sí tuvo el grupo de habla inglesa, cuyo guía amablemente se ofreció a que nos uniésemos al grupo. Fueron amables, pero la insuficiencia del servicio deja mucho que desear, y aunque el planteamiento de la salida: Tulúm, Coba, cenote, es muy atractiva, y deberían ajustarse los horarios.

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