We are that sorry that your experience did not match your expectations. We were surprised to read your review since it is the first time we have received this kind of review concerning our guides. As you can read in our other reviews, our guides have gotten excellent reviews, (here are some quotes: “Our guide was exceptionally knowledgeable about the topic”; “The tour guide was very knowledgeable and gave a lot of insights into the artwork”; “we were provided with a knowledgeable guide that added to our experience in these museums”). All of our selected guides are experienced, local guides and we feel that they are all particularly knowledgeable and friendly. Usually, for group tours, guides do not customize a tour if there are several parties in the group to meet particular interests of just a few. Our group tours are designed to reach a wide range of interests and participants. Given the time restraints and scope of the tours, it would be impossible to meet the particular needs of each and every person in the group (we usually suggest in these cases a private tour). Nevertheless, our guides are all eager to share their knowledge, even in detail, about the art and we are sure they would have been available and more than happy to answer any questions during the tour to address any matter concerning your interests. Our guides, in fact, tell us that when a tour participant asks questions and shows particular interest, they are delighted to get feedback during the tour and will take the time to respond. We thank you for your feedback, we will take it into consideration to improve the quality of our services to reach even higher standards.