Dear Brian,
We are sorry that you did not experience the entire tour with us however your review is fully inaccurate.
Here are the important facts that you did not mention in your review:
You booked our tour taking place on 17 July 2023 with a departure time of 09:40 from Krakow. On the day of the tour you phoned us at 08:20 and informed us that your train from the Czech Republic was delayed and you are still in another city and you might not be able to make it on time to the departure point in Krakow. Our Help Desk Attendant suggested that you take a train directly to The Auschwitz Birkenau Museum instead of going to Krakow. It was your decision to take the train to Krakow. When you arrived in Krakow our Help Desk Attendant offered you 2 different pick-up points in Krakow so you can still join our tour and travel with our group on our bus from Krakow. Our bus was waiting for you with all the other participants at the last stop in Krakow for 20 minutes but you decided to travel to The Auschwitz Birkenau Museum on your own. Our Help Desk Attendant gave you the exact address at the destination and the exact time that you need to meet our group at the destination. She also gave you our Tour Leader's phone number. You were late at the destination as well. Our group waited for you there for another extra 20 minutes but you did not arrive. The group then started the tour and entered the Museum as the entry tickets are booked for a certain hour and cannot be used later on. You joined our group later on at the 2nd Camp and returned to Krakow on our bus.
The reasons for your absence at the meeting point in Krakow were absolutely out of our control and We have done everything possible to accommodate you and allow you to join our tour in Krakow and/or at the destination.
We encourage all guests to plan their visit carefully in order to avoid unexpected delays etc.
Best regards, SeeKrakow