Dear Ellen,
Thank you very much for your feedback :)
We are sorry you couldn't find the toilets located at every site entrance and the many bars and restaurants located just outside of the entrance to Pompeii, in the main square, or the bar at the entrance of the peak of the Vesuvius.
Thank you for stressing out exactly what we include in the tour, which is explanations on board, which means you will be brought to every site, shown the entrance, so you can freely visit. It's also true that if the drivers and assistants had to give out ALL the infos about the sites it would take a very long time and that's why we always encourage guests to make specific questions if they wish to know something in particular.
We unfortunately do not agree about the minimization of our tour as it offers pick up and drop off ( the driver actually brought you to you accomodation, even being a shared tour and he gave the group more time at each stop), comfortable seating, an effective and safe journey, otherwise not being doable on your own, explanations on board and tickets to the Vesuvius.