Dear Lenka_H,
Thank you for sharing your experience after joining us on the Meradalir Volcano Hike & Blue Lagoon Tour from Reykjavik. We value your feedback and are grateful for your insights.
We're glad to hear that you found the guide knowledgeable and informative during the tour. However, we apologize for any disappointment caused by the timing of the tour in relation to the volcano's activity. Natural phenomena can indeed be unpredictable, and we understand how they may have affected your overall experience.
While the volcanic activity is a significant highlight of this tour, we aim to create a comprehensive and engaging experience that encompasses more than just the eruption itself. We regret that the eruption had subsided by the time of your tour, limiting the sightseeing possibilities in that regard.
We also appreciate your feedback regarding the Blue Lagoon experience. We understand that individual preferences vary, and we're sorry to hear that the post-tour soak did not fully meet your expectations.
We take all feedback seriously, as it helps us refine our offerings and ensure that each guest's experience is memorable and fulfilling. If you have any further thoughts to share or if there are specific aspects of the tour that you would like to discuss, please feel free to reach out to us at info@bustravel.is.
Thank you for considering BusTravel Iceland for your adventure, and we hope that should you choose to explore Iceland with us again, we can provide an even more satisfying experience.
Sincerely,
Andrius