Hello Nancy and Rhoda, I hope you are well. One day before the excursion we wrote to you by all means (WhatsApp- Email - Tripadvisor Chat) that we would pick you up at 9:35 am, but you did not have any type of communication or medium through which our message would reach you. The described tour does not include the Sugar Loaf, they must purchase it additionally, the price did not increase, it is a fixed value on tripadvisor and they did not make any type of change in the price, the tour was carried out as described: Christ the Redeemer, Stairs from Selaron, Arcos de Lapa, Cathedral, Maracanã, Sambadrome and Free Buffet Lunch, we pick them up at the Píer de Mauá and upon return we take them to their hotel in Copacabana. You traveled with 6 suitcases and we carried out an extra service that was to take the suitcases to your hotel paying for additional transport and that was not charged to you, we assume it, it was a lot of luggage to transfer it with the tour group in the van, they did not fit in the van because they were very large suitcases. The guide did give full explanations in English, she is an experienced guide and we never had any complaints regarding her professionalism. The service was carried out as described and much more, despite the communication difficulties and how difficult it was to find you at the Pier de Mauá in a secluded parking lot. Our goal is that everyone is satisfied with our services, we are very attentive and aware of every detail.