Hello,
At no time was it confirmed that we would pick you up at your hotel, since all the sites on the platform state that they do not search for the Barra da Tijuca side. We indicate a meeting point as usual for all reservations that are outside the search area.
The tour that you bought is called Walking tour of Little Africa, so it is assumed a walk, the guide told us that the lady got tired of walking and did not have much disposition, so she herself suggested taking taxis for displacement and of course this was not included in the price.
Guide Antonio was kind enough to invite you to a concert by Caetano Veloso, a great and internationally known Brazilian musician, which would take place on Copacabana beach. This, once again, was an extra kindness, since he had no obligation to invite you for a program that was extra to the tour. When you arrived, your card was refused and Antonio was willing to pay for it out of his own pocket, and you could later reimburse him. We do not understand when you say that you paid for his food and drinks. The lady that got tired in the morning tour, got tired again in the show and chose to leave.
About Mr. Antonio's English, we had not received any complaints about this, and according to him, it was a little surprising, since you did not comment on anything and seemed to understand everything. But when it comes to this, we will reinforce with him to intensify his studies so that he can be comprehensible to English speakers from all places, big cities and countryside. About the car, we will take your comment into account to make a bigger car available and more space for those who need it.
Have a nice day