I booked this tour for my mother, my boyfriend and myself. We paid the hefty price for what we thought was a private tour of both the Gardens at Keukenhof and then also to Zaanse Schans, as well as a cheese maker and a clog maker. What it turned out to be was basically just a ride with one driver rushing us. The pick up at the hotel was great, and that first driver was very nice, although she was a little confused on what time we would be picked up. We then got dropped off at the gardens and where told we explored on our own for 3 hours, we where a bit confused, where was the your, but nope no tour. The three of us made our way through the gardens, which where amazing. Although most of the rows of tulips where gone, which no one told us. It was packed, I thought we would have gotten a tour, to know more about the history etc of the gardens and the displays, nope. We then rushed back to our coach where a new driver was, This driver I think her name was Regina or Renata. She had long black hair and she was extremely rude, she got us in the van didn't know there was a step so my mother fell into the van. I had to remind her that she was taking us to the lunch spot, cause I don't believe we would have gone if I hadn't told her. It seemed like the two morning drivers didn't know what was going on. We got to the lunch place and it took us 5-10 minutes to park, very close to other cars, and very badly, she should have let us out and then parked. When we got in the restaurant she was mean and rushed us, and rude to the wait staff and us. It was completely unacceptable. The restaurant was great and our waitress more then made up for the drivers meanness. We then got driven to Zaanse Schans to see the windmill village which was awesome, we had a great local guide named Serena. This was the best part of the day, it was also the ONLY private tour of the day. Serena was amazing, and very nice. It would have been nice to have had her at the gardens.. We got to go into a working windmill and visit a cheese shop and clog maker. If it wasn't for this part of the day, I would be even more upset about this tour. We got picked up by a third driver and he brought us back to hotel. It was a full day, but not the day I thought I was booking, just note that most of the morning is on your own, and you can not leave anything in the van, cause you will have a whole bunch of different drivers.