up to 24 hours before the experience starts (local time)
Once you indicate the name of the hotel where you are staying, we will provide you with a specific pick up time. If your hotel is in Playa del Carmen or Riviera Maya, you will be charged an additional 15 USD per reservation to pay in cash when you check in at the park.
You can cancel up to 24 hours in advance of the experience for a full refund.