up to 24 hours before the experience starts (local time)
Our Marina is located at Km 14.6 at the hotel zone in Cancun
If your hotel is not listed please let us know in which hotel are you staying so a representative of our company can contact you to indicate the correct place and time for your pickup. This service has different schedules. The schedules vary according to the location of the hotel, our representative will indicate the exact schedule via mail or via text message. Every service and every part of the tour is directly operated by our staff. This is why we’re able to guarantee excellent and high-quality service. We do not have service for Playa del Carmen, Puerto Aventuras, Puerto Morelos, Riviera Maya, the Tulum area, and the Tulum hotel zone.
You can cancel up to 24 hours in advance of the experience for a full refund.