Hi John,
Thank you for providing feedback.
We are very surprised to see such negative feedback about Michel, he is one of our most experienced & well-liked driver-guides for whom we usually receive 5-star reviews. We are sorry if you were expecting a separate driver & guide, but for our small group tours we often use driver-guides instead as it is a more intimate experience, but they are still guides and not just drivers. No guides are permitted to guide inside Windsor Castle nor do any tours other than special access tours to Stonehenge (that offer guiding inside the stone circle itself on select dates throughout the year) offer guiding at the stones themselves. Most guiding is done from the vehicle or walking up to the attractions, we are very sorry if you were expecting otherwise.
This tour is indeed a rushed day and is intended for people who are short on time and want to see as much as possible in 1 day, we do try to forewarn people of this in the tour description. If you want a more leisurely pace, we offer a half-day trip to Windsor Castle and a full-day trip to Stonehenge & Bath only.
We are once again exceedingly sorry if the tour did not meet your expectations as we try our best to advertise the tour accurately, and usually receive 5-star reviews for this tour.
We hope you enjoyed what you did see of the attractions, and would be happy to offer you a Stonehenge & Bath tour and/or a Windsor half day trip at half price if you would like to spend more time at these venues.