Dear Priscilla,
Thank you for your time writing us the review. Tulip season is the peak season in the Netherlands, unexpected incidents. After spoken to the guide, that day was very busy on the road delaying the tour schedule, the bright side of is that we got to see all the attractions planned for you. We are sorry for the delay due to a tour member's request, we are there to serve our customers, if your were the person who needed the help, we would have done the same for you.
Your guide is an experienced and competent speaking 6 languages, he does not run this tour everyday as this tour is indeed available only 7 weeks a year. He is bring humble, he is more expert in other tours and got 5-star reviews most of the time. It is a matter of communication, if you could ask him questions, he could answer or got help from the team in Keukenhof to answer, it is included in the package.
Once again we appreciate your opinion. Our team wishes you a great journey exploring the world!
Best Regards,
Cherry Tours