Dear John,
We are sincerely sorry to hear about your experience with the transfer from the airport to your hotel in Rio de Janeiro. We completely understand your frustration and regret any inconvenience you experienced.
After reviewing the details of your reservation, we have confirmed that our driver was looking for you throughout the airport and trying to contact you via the phone number provided in your reservation but had no response. Unfortunately, after waiting for a considerable amount of time and due to the estimated waiting time for passengers, the driver had to return to continue with another reservation.
We understand that this situation was very disappointing for you and we sincerely apologize for the inconvenience caused.
Best regards, Tangol Tours